Last Updated: 2025
Company: Raptor Marketing Limited
Website: raptoragency.org
1. Introduction
This Refund & Cancellation Policy outlines how payments, cancellations and refunds are handled by Raptor Marketing Limited, a UK-registered digital marketing agency.
As our services involve professional time, expertise, and digital deliverables, refunds are limited and subject to the terms below.
By engaging our services, you accept this policy.
2. Services Covered by This Policy
This policy applies to all services provided by Raptor Marketing Limited, including:
- SEO Marketing
- Content Marketing
- Paid Advertising Campaigns
- PPC / Google Ads Management
- Social Media Marketing
- Digital Strategy & Consulting
- Creative Services
- Performance Reporting
- Website Analysis
3. General Refund Policy
Because our services are custom, time-based, and digital in nature, we do not offer refunds for:
- completed work
- hours already spent
- delivered reports, audits, or consultations
- digital strategies or creative materials already produced
Refunds apply only where explicitly stated in the following sections.
4. Cancellation of Monthly/Retainer Contracts
4.1 Cancellation Notice
Clients may cancel monthly or retainer services with a 30-day written notice unless otherwise stated in the agreement.
4.2 Work Performed
All work completed during the notice period remains billable.
4.3 No Partial Refunds
Partial monthly refunds are not provided for unused days or incomplete cycles.
5. Cancellation of One-Time Projects
For fixed-price projects (e.g., SEO audits, strategy documents, content packages):
If the project has NOT started
✔ A refund of 80% will be issued (20% retained as admin/project allocation fee).
If the project is IN PROGRESS
✔ Refund is based on the percentage of work already completed.
If the project is COMPLETED
❌ No refunds are available.
6. Deposits & Upfront Payments
Many projects require a deposit (usually 20–50%) to reserve resources.
Deposits are non-refundable, except where:
- Raptor Marketing Limited cancels the project before work begins
- A specific contractual clause states otherwise
7. Paid Advertising Budgets
Budgets paid directly to advertising platforms (Google, Meta, LinkedIn, etc.) are:
- non-refundable
- controlled by the platform
- separate from agency management fees
Raptor Marketing Limited cannot refund ad spend allocated to third-party platforms.
8. Missed Meetings or Delayed Client Feedback
If a project is delayed due to:
- lack of client response
- missing materials
- failure to approve stages
- unavailable account access
Raptor Marketing Limited is not responsible for delays, and refunds do not apply.
Long delays may incur rescheduling or restart fees.
9. Service Dissatisfaction
If a client is not satisfied with service:
- We encourage contacting john@raptoragency.org
- We will review concerns
- We will attempt to resolve through revisions or adjustments
Refunds are not guaranteed but may be considered in rare, exceptional cases.
10. Cancellation by Raptor Marketing Limited
We reserve the right to cancel a service agreement if:
- a client violates terms
- payment is overdue
- project scope materially changes
- misuse or abusive behaviour occurs
In such cases:
✔ Work completed to date remains payable
✔ Refunds are provided only for unused prepaid work
11. Chargebacks & Disputes
Filing a chargeback without attempting resolution first is considered a breach of contract.
Raptor Marketing Limited reserves the right to:
- dispute any chargeback
- provide proof of work completed
- suspend further services permanently
12. How to Request a Refund or Cancellation
All requests must be submitted in writing to:
Include:
- Full name
- Company name
- Invoice number
- Reason for request
- Any relevant documentation
We respond within 10 business days.
13. Governing Law
This policy is governed by the laws of England and Wales and complies with:
- Consumer Rights Act 2015
- UK-GDPR
- Data Protection Act 2018
- Relevant business contract law
Disputes shall be resolved in UK courts.
14. Updates to This Policy
We may update this policy from time to time.
Changes will be published on this page with an updated revision date.
