Last Updated: 2025
Welcome to RaptorAgency.org, operated by Raptor Marketing Limited (“we”, “us”, “our”).
These Terms & Conditions govern your access to our website and use of our digital marketing services.
By using our website or engaging our services, you agree to be bound by these Terms & Conditions.
1. Company Information
Raptor Marketing Limited
Registered Address: Zetland House, 5–25 Scrutton Street, London, EC2A 4HJ
Company Registration Number: 09770190
VAT Number: GB 250408338
Data Protection Contact: John Edwards
Email: john@raptoragency.org
2. Definitions
- “Website” refers to raptoragency.org.
- “Client”, “You” refer to individuals or businesses using our services.
- “Services” refer to digital marketing activities including, but not limited to:
SEO, PPC, content creation, branding, consulting, social media management, reporting, website analysis, and optimisation.
3. Use of Website
By accessing the website, you agree:
- Not to use the site for unlawful purposes
- Not to attempt to breach website security
- Not to copy, duplicate or redistribute website content without permission
- To provide accurate information when submitting forms
We reserve the right to block or restrict access if misuse is detected.
4. Services Provided
Raptor Marketing Limited provides:
- Search Engine Optimisation (SEO)
- Digital advertising & PPC campaigns
- Content marketing services
- Social media strategy & management
- Website analysis and performance reporting
- Consulting and marketing planning
- Branding and creative solutions
Services may vary based on project scope agreed between both parties.
5. Service Agreements & Proposals
Before starting any work:
- We issue a proposal or quotation
- All scope, deliverables, timelines and fees must be confirmed in writing
- Acceptance can be digital (email confirmation)
Once a project begins, additional work or changes may require a revised agreement.
6. Fees & Payments
- All fees are clearly stated before work begins
- Prices may be quoted with or without VAT, depending on client location
- Payments must be made according to the agreed billing cycle (monthly, project-based, or retainer)
6.1 Late Payments
If payment is late:
- Work may be paused
- Interest may be charged under the UK Late Payment of Commercial Debts Act
- Access to reports or campaigns may be temporarily restricted
7. Client Responsibilities
Clients must:
- Provide accurate, timely information
- Supply necessary access (analytics, hosting, ads platforms, CMS)
- Review and approve work promptly
- Ensure they own rights to any content they supply
We are not responsible for delays caused by missing or late client materials.
8. Performance Disclaimer
While we follow industry-standard best practices:
- No SEO agency can guarantee specific rankings or traffic numbers
- Advertising performance depends on budgets, competition, and external factors
- Campaign outcomes vary and cannot be guaranteed
We commit to transparent communication and performance reporting.
9. Intellectual Property
Unless otherwise agreed:
- All creative materials produced by Raptor Marketing Limited remain our intellectual property until full payment is received
- After full payment, rights may transfer to the client (excluding internal tools or frameworks)
- Clients must not reproduce, resell, or modify our copyrighted materials without permission
Website content, logo, branding, design and structure of raptoragency.org remain owned by Raptor Marketing Limited.
10. Confidentiality
Both parties agree to keep confidential:
- Project details
- Business strategies
- Reports, analytics, and campaign data
- Any sensitive financial or customer information
Confidentiality obligations survive termination.
11. Limitation of Liability
To the maximum extent permitted by UK law:
- We do not accept liability for indirect, incidental, or consequential losses
- We are not responsible for issues caused by third-party platforms (Google, Meta, hosting providers, etc.)
- Our liability is limited to the total amount paid for the service during the previous 3 months
12. Termination
Both parties may terminate the agreement:
- With a written notice (typically 30 days unless otherwise agreed)
- If either party breaches the terms
- If client payments are overdue
Upon termination:
- No refunds are provided for completed work
- Outstanding fees must be settled immediately
- Access to campaign assets may be revoked until payment is complete
Our website may include links to third-party websites.
We are not responsible for their content, policies, or practices.
13. External Links
14. Data Protection & Privacy
All personal data is processed according to our Privacy Policy and applicable UK GDPR regulations.
See our full Privacy Policy here: raptoragency.org/privacy-policy (replace with actual link).
15. Governing Law
These Terms & Conditions are governed by:
- Laws of England and Wales
- UK-GDPR & Data Protection Act 2018
- Consumer Rights Act 2015 (where applicable)
Any disputes will be handled in UK courts.
16. Changes to Terms & Conditions
We may update these terms periodically.
Updates will be posted on this page with a revised date.
Continued use of the website constitutes acceptance of any changes.
17. Contact Information
For questions regarding these Terms & Conditions:
Raptor Marketing Limited
Zetland House, 5–25 Scrutton Street
London, EC2A 4HJ
United Kingdom
